Current Journey: October 2023 - May 2024
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Overarching Journey
Enterprise AI in Technology
and Service Operations
How can technology companies manage the deployment of AI capabilities?
Additional Journeys
AI for Predictive and
Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development:
From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
AI for Predictive and Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development: From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
Additional Journeys
AI for Predictive and
Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development:
From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
Answering tech's biggest questions, together
TSIA Research Journeys are our promise to answer the biggest unsolved challenges plaguing the tech industry today. Join us as we talk to the industry, gather data, and deliver validated, board-ready insights designed to help empower every tech company.
How do TSIA Research Journeys work?
Define the Problem
By clearly identifying the business challenge, we can start tackling it.
Launch Discovery
With polls, interviews, and more, here’s where we dig deep into the facts and contributing factors.
Develop the Theory
With data in hand, our researchers and analysts can start developing and/or enhancing frameworks.
Guide the Industry
Correlations to financial results lead to conclusions that will help your organization tackle this business challenge.
Current Journey
Overarching Journey
Enterprise AI in Technology and Service Operations
How can technology companies manage the deployment of AI capabilities?
The stakes are high—tech service organizations that successfully integrate AI capabilities are going to own their marketplaces. Those that don’t will be left behind. So how can your business stay ahead of the curve?
Additional Journeys
AI for Predictive and Proactive Support
How can Field Services and Support Services organizations leverage emerging AI technology to recognize patterns and anticipate needs?
Content Development: From
AI to Z
How can Education Services teams accelerate content development while lowering costs with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to rapidly deepen market discovery and shorten offering development cycle times?
AI for Predictive and Proactive Support
How can Field Services and Support Services organizations leverage emerging AI technology to recognize patterns and anticipate needs?
Content Development: From AI to Z
How can Education Services teams accelerate content development while lowering costs with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to rapidly deepen market discovery and shorten offering development cycle times?
Protecting and Growing Your Customer Base
How do we leverage sales specialists in the right way and grow revenue without increasing our sales costs?
Monetizing Customer Success
How can you improve adoption, expansion, retention and customer satisfaction while boosting revenue?
The Evolution of Pricing Models for Managed Services
How can providers ensure their models are profitable while driving value to customers?
This round of TSIA Research Journeys will be brought to life at TSIA World INTERACT May 2024 in Orlando. Don’t miss out!
Previous Journeys
Protecting and Growing Your Customer Base
How do we leverage sales specialists in the right way and grow revenue without increasing our sales costs?
Monetizing Customer Success
How can you improve adoption, expansion, retention and customer satisfaction while boosting revenue?
The Evolution of Pricing Models for Managed Services
How can providers ensure their models are profitable while driving value to customers?
Want to stay up to date with TSIA throughout all of our Research Journeys?
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