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Previous Journey: May - October 2023

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Lead Journey

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The Year of Profitable SaaS

How do SaaS and XaaS business models become profitable?

Supporting Journeys

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Protecting and Growing Your Customer Base

Who owns Renewals and Expansion, and how can they grow cost-effective revenue?

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Monetizing Customer Success

How can you cost-effectively scale CS 
while building toward longevity?

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The Evolution of Pricing Models
for Managed Services

How can providers ensure their models are profitable while driving value to customers?

Supporting Journeys

person with shield icon

Protecting and Growing Your Customer Base

Who owns Renewals and Expansion, and how can they grow cost-effective revenue?

diagonal up arrow on chart icon

Monetizing Customer Success

How can you cost-effectively scale CS 
while building toward longevity?

atom icon

The Evolution of Pricing Models
for Managed Services

How can providers ensure their models are profitable while driving value to customers?

Supporting Journey

The Evolution of Pricing Models for Managed Services

How can providers ensure their pricing models are profitable while driving value to their customers?

Covered in this journey:

The five common types of pricing methodologies

How pricing models have evolved over recent years

The importance key metrics play in implementation

Dive into this Journey

How do TSIA Research Journeys work?

Define the Problem

By clearly identifying the business challenge, we can start tackling it.

May 2023

Blog

Read the Blog: Mastering Managed Services Pricing

Selecting the right pricing model can lead to significant growth and much more—so what’s the right pricing model for your business, and what factors should you consider to successfully implement it?

Jeremy Blanton

Launch Discovery

With polls, interviews, and more, here’s where we dig deep into the facts and contributing factors.

May 2023

Quick Poll

Industry Poll 1 (Now Closed)

Our polls are where we start to gather the data we need to begin formulating lasting solutions.

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Quick Poll insights

New

June 30, 2023

Read the Poll Results

We’re ready to present the results and initial indications from our Industry Poll!

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Develop the Theory

With data in hand, our researchers and analysts can start developing and/or enhancing frameworks.

July-August 2023

Survey

Survey (Now Closed)

Our Surveys are how we gather comprehensive, up-to-date information on the industry trends influencing our journeys so we can determine the best way forward.

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Podcast

Publish Date

Insight from Dell: What Managed Services Means Today

Thomas Lah is joined by Peter Lacoste, SVP of Managed Services at Dell, to shine a light on what it means to provide managed services in today's technology industry.

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Industry Story

Publish Date

Check Out An Industry Story

TSIA takes a look at how Dell runs their managed services organization, and how they’ve had to adapt and evolve their pricing methodologies to stay ahead of the industry curve.

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Webinar

View Webinar OnDemand

In this webinar we will explore pricing challenges for managed service providers, helping you decide the right price for your MS service offerings.

Steve Frost

Survey Insights

New

View the Survey Insights

Our Survey Narratives are how we present a high-level view of our findings from our Research Journey Surveys, including results and key data.

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Guide the Industry

Correlations to financial results lead to conclusions that will help your organization tackle this business challenge.

October 2023

Research Paper

Member-Only

Read the Research

It’s here! Our research paper concludes the Journey and delivers industry-validated, board-ready insights. TSIA Members will receive the full report—you don’t want to miss this!

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Research Paper

Abridged Research Paper

Our abridged research paper provides a free high-level snapshot of this Research Journey’s findings—but remember, TSIA Members receive the complete report, so don’t miss out!

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Conference

Attend TSIA World ENVISION

This is where our Research Journey will come to life in an interactive forum! Learn more about Monetizing Customer Success from TSIA experts—and each other.

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Return to Homepage

TSIA Research Journeys are our initiative to solve the top problems plaguing the tech industry today. Join us as we launch discovery research, build practical theories, and deliver industry-validated, board-ready insights designed to help empower every tech company.

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