Current Journey: October 2023 - May 2024
☰
×
Overarching Journey
Enterprise AI in Technology
and Service Operations
How can technology companies manage the deployment of AI capabilities?
Additional Journeys
AI for Predictive and
Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development:
From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
AI for Predictive and Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development: From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
Additional Journeys
AI for Predictive and
Proactive Support
How can Field and Support Service organizations leverage AI to recognize patterns and anticipate needs?
Content Development:
From AI to Z
How can Education Services teams accelerate content development with Generative AI and other evolving capabilities?
AI-Powered Offering Management
How can product and service offering leaders use Generative AI to improve market discovery and offering development cycle times?
Overarching Journey
Enterprise AI in Technology and Service Operations
Tech service organizations that successfully integrate AI capabilities will own their marketplaces. Those that don’t will be left behind. So how can yours stay ahead of the curve?
Covered in this journey:
How can technology companies manage the deployment of AI capabilities?
Which AI capabilities will have the greatest business impact right now?
What are the best practices for cross-functional coordination of AI implementation?
How do TSIA Research Journeys work?
Define the Problem
By clearly identifying the business challenge, we can start tackling it.
October 2023
Blog
Read the Blog: Enterprise AI in Technology and Service Operations
How can companies put themselves on the trajectory to seamlessly transition to an AI-native stance and subsequently own their marketplaces?
Thomas Lah
Launch Discovery
With Quick Polls, interviews, and more, here’s where we dig deep into the facts and contributing factors.
October - February 2024
Quick Poll
Take Quick Poll 1 (Now Closed)
Our Quick Polls are where we start to gather the data we need to begin formulating lasting solutions.
Firstname Lastname
Podcast
Listen to the Podcast
Join host Thomas Lah as he speaks with tech executives, researchers, and thought leaders about what companies should do to stay relevant, be profitable, and succeed in the ever-shifting tech industry.
Thomas Lah
Quick Poll Insights
Read Quick Poll 1 Insights
We’re ready to present the results and initial indications from Quick Poll 1!
Firstname Lastname
Quick Poll
New
Take the Quick Poll 2 (Now Closed)
Our polls are where we start to gather the data we need to begin formulating lasting solutions.
Firstname Lastname
Quick Poll Insights
Read Quick Poll 2 Insights
We’re ready to present the results and initial indications from our Poll!
Firstname Lastname
Develop the Theory
With data in hand, our researchers and analysts can start developing and/or enhancing frameworks.
February - April 2024
Webinar
Registration
Open
On-demand
View On-Demand Webinar
Ready to talk details? So are we! Our Research Journey webinars are your chance to learn more about the ins and outs of each Journey in a live, focused setting.
Thomas Lah
Podcast
Listen to the Podcast
Join host Thomas Lah as he speaks with tech executives, researchers, and thought leaders about what companies should do to stay relevant, be profitable, and succeed in the ever-shifting tech industry.
Thomas Lah
Industry Story
New
Check Out An Industry Story
In this industry story, we’ll spotlight leading companies in their journeys toward harnessing enterprise AI in technology and service operations.
Thomas Lah
Guide the Industry
Correlations to financial results lead to conclusions that will help your organization tackle this business challenge.
Available
May 2024
Research Paper
Member-Only
Read the Research
It’s here! Our research paper concludes the Journey and delivers industry-validated, board-ready insights. TSIA Members will receive the full report—you don’t want to miss this!
Firstname Lastname
Conference
Attend TSIA World INTERACT, May 6-8
This is where our Research Journey will come to life in an interactive forum! Learn more about the rise of AI in tech and service operations from TSIA experts—and each other.
Firstname Lastname
TSIA Research Journeys are our initiative to solve the top problems plaguing the tech industry today. Join us as we launch discovery research, build practical theories, and deliver industry-validated, board-ready insights designed to help empower every tech company.
© 2023 Technology & Services Industry Association (TSIA). All rights reserved worldwide.